Who are you?
Ballards Natural Dog Treats Ltd is a family run business from South Wales. Our selection of dog treats comprises 100% natural dog treats and chews, appealing to customers who consistently return for our exceptional value, quality products, valuable subscriptions, outstanding customer service, swift and economical delivery, and a user-friendly website.
There are lots of online natural dog treat shops - why should I buy from you?
In a market saturated with online natural dog treat shops, you may wonder why choosing us is the best decision. The answer lies in our unwavering commitment to customer satisfaction. We meticulously source the highest quality natural dog treats, hand-packing each order with care. Our dedication to customer happiness includes regularly reviewing prices for optimum affordability and providing rapid responses to customer inquiries. We refrain from bombarding our customers with marketing emails, maintaining a friendly, family-oriented business approach.
Are all of the treats you sell really 100% natural?
Rest assured, all the treats we offer are genuinely 100% natural, free from additives or harmful substances. Our products exclude raw hide, employing dehydration or airdrying methods to ensure no cooked bones are present. This not only guarantees delicious flavours but also imparts numerous natural health benefits for your dog, such as aiding in plaque and tartar removal, promoting a healthy coat, skin, joints, mobility, and facilitating proper digestion. Our chews are particularly beneficial for natural de-worming and are suitable for dogs with allergies and sensitive stomachs.
What is the shelf life of treats?
Concerned about shelf life? Our treats boast a lengthy shelf life of 9-12 months, ensuring long-lasting freshness. While the treats will be fine in the box we send, storing them in an airtight container maximizes freshness.
How do I cancel my monthly subscription?
Cancelling a subscription is hassle-free. Just send us a message confirming your cancellation, and we'll promptly process it, prioritising simplicity for our customers. Similarly, changing your monthly subscription box for a different one is easy—contact us to explore your options.
Can I create an account with you to manage my subscription etc myself?
For convenient management of your subscription and more, you can create an account with us. Monthly subscriptions allow you to save money.
What about your delivery times and costs?
Our delivery is handled by Royal Mail's Tracked 48 service, ensuring orders are tracked and delivered within 2-3 days. We offer free postage on orders over £30. Postage costs are calculated at checkout, reflecting our commitment to providing an efficient and cost-effective service.
Choose Ballards Natural Dog Treats Ltd for an unparalleled experience in natural dog treats—where quality, customisation, and customer satisfaction are at the heart of what we do.
